We offer a range of care-at-home services to our local community. Our dedicated team is trained to assist with personal care, medication support, transportation, cleaning, mealtime assistance, rehabilitation care, palliative care, shopping support, and more.

Browse our full list of Services in the menu above. If you can't find what you need, give us a call!

Yes. We know that friends, family and neighbours are often a critical part of our Clients' support networks. 

We think that communication is our biggest strength. We don't hesitate to get in touch with concerns, and our phone line is staffed 24/7.

We also have a 'Friends and Family' app that enables you to see all the details of the visits our Carers make in real time - who attended, the care tasks that were completed, and any notes or observations made. We have lots of feedback that this provides a high degree of peace of mind for those who are involved in their loved ones' care. 

Everyone's situation is unique, but we believe everyone should be able to stay in their own home as long as they want to. These are some of the advantages of Home Care over residential care:

• You get to stay in the comfort and familiarity of your own home
• Friends, family and other guests can visit whenever you like without restriction
• You have full control over your routine and lifestyle
• Full control over meal times and preferences
• Maintain your independence
• More cost-effective for most people

We understand that it is important for our Clients to know and trust the Carers who visit them. That's why we try to keep the number of Carers who visit you as small as possible, so they can get to know you and your routine as well as possible. 

Equally, everyone needs time off occasionally, so we ensure that other members of the team are familiar with you and your care needs when cover is required.

We aim for a very high level of consistency with our visit times, and these are generally the same every day. If there is a significant change or delay, we will let you know. 

We will visit you in person to create a create a detailed Care Plan. This will detail all the tasks that you need support with, from support with meals and medication, to looking after your pet. 

Once care commences, Carers will use a digital app to check exactly what they need to do on every visit. This app works in real time, so if you need to make a change, our office can do this remotely and instantly.

Yes. We can help prompt or administer medication - as long as it is prescribed. 

This is not a service that we advertise, however when requests are made, we will review our staffing capacity and confirm whether we are able to provide overnight care so please ask if this is a service that you require - we can usually work something out.

Our office is in Bishop's Waltham, but our team serve a wide area including:

• Bishop's Waltham
• Botley
• Curdridge
• Durley
• Eastleigh
• Fair Oak
• Hedge End
• Lower Upham
• Shedfield
• Swanmore
• Upham
• Waltham Chase
• Wickham
  

Our office on the high street in Bishop's Waltham is generally open Monday to Friday 9:00-17:00. If you have an emergency we also operate an out of hours service for your peace of mind. 

If you have an non urgent matter then you are welcome to email us at any time and we will respond during working hours.  

Yes, we have been registered with the Care Quality Commission since our inception in 2012, and we have been awarded a 'Good' rating at every inspection. This registration ensures that we meet the necessary standards of quality and safety in providing care services.

You can read our latest CQC inspection report on the CQC website

Yes, we are proud to provide services on behalf of the NHS and Hampshire County Council, and have done so for over ten years. 

Depending on your circumstances, your local council may contribute to the cost of homecare or you may have to pay for it yourself.

If your needs assessment recommends homecare, you may get help with the cost from the council. What you'll contribute depends on your income and savings. The council will work this out in a means-tested financial assessment. 

In England the council generally helps to pay for care costs if you have savings less than £23,250. From October 2025 this will rise to £100,000 in savings.

It may be that you'll have to pay towards the cost of your care. The more money you have, the more you'll be expected to pay.

If the council is paying for some or all of your homecare, they must give you a care and support plan. This sets out what your needs are, how they will be met and your personal budget (the amount the council thinks your care should cost).

If you're not eligible for the council to contribute to your homecare costs, you'll have to pay for it yourself.

You can read more on the Hampshire County Council website.

In the event that you wish to make a complaint about our services, we will provide you with our Complaints Policy. 

Depending on the nature of the complaint, you may decide to make a complaint to: 

Tru Caring Ltd: 

E-mail: [email protected] 

Telephone: 01489808090

Adult Services at Hampshire County Council: 

www.hants.gov.uk/socialcareandhealth/adultsocialcare/customer-care

The Care Quality Commission: 

Telephone: 03000 616161 or visit 

www.cqc.org.uk/contact-us